Frequently Asked Questions

In case of arrival outside reception hours, you will receive a 4-digit access code to the building and the apartment. Additionally, to make your check-in easier, we will also send photos of our aparthotel, the keypad for entering the code, and the rented apartment.

H11 Aparthotel is located only 9 minutes from the Main Market Square. You can also walk from us to Wawel and Krakow's Kazimierz.

H11 Aparthotel offers an airport transfer service. Our driver will pick you up from the terminal and bring you to our facility. You can also use the taxis available at the airport or the well-functioning public transport in Krakow.

Yes, each apartment has a fully equipped kitchenette. You will find not only dishes and cutlery but also essential appliances such as a kettle, toaster, tea brewing set, and a Nespresso capsule coffee machine.

Yes, a large table will work perfectly as a desk for work. To ensure you the highest comfort and privacy, each apartment also has individual, fast, and secure internet.

H11 Aparthotel does not currently have a dedicated parking lot, but within a few minutes' walk you have several public and private parking options to choose from.

Yes, our guests have free access to a laundry room with a washing machine and tumble dryer, open 24 hours.

Yes. Our Guests can use the luggage storage, open daily from 9:00 AM to 7:00 PM.

H11 Aparthotel organizes guided tours of the most important attractions around Kraków. We encourage you to check our offer or contact the Aparthotel reception.

H11 Aparthotel is perfect for conference guests. From our building, you can reach the Auditorium Maximum of the Jagiellonian University in 6 minutes, and the main building of the AGH University of Science and Technology in 7 minutes. To get to the ICE Congress Centre, you can choose a half-hour walk through the charming streets in the center of Krakow or use the excellent public transport. If in doubt, we encourage you to contact the reception.

The apartments at H11 Aparthotel are designed to ensure the highest quality of stay, even with limited luggage. Among other things, you will find here:

• in the bathroom: a set of full-size toiletries, towels, hairdryer
• in the kitchenette: high-quality household appliances, coffee machine, tea brewing set, crockery and cutlery
• in other parts of the apartment: iron and ironing board, safe
• and also: individual and secure internet, coffee, tea, water

A 24-hour laundry service is also at your disposal.